VPPiQ Home Help
Troubleshooting
Stale or missing energy data
Understand Live, Stale and Not connected states, then check the connection before assuming automation has failed.
Reviewed
VPPiQ Home needs recent, usable readings to plan well. A stale or missing source can delay learning, hide a chart or prevent a new plan from being applied. It does not automatically prove that an existing device schedule has stopped.
What to check
Work through the status
Read the Energy Map badge
Live, Stale and Not connected describe the current feed, not your bill.
Open the affected asset
Battery, solar, grid and car pages repeat the freshness problem and often link back to Settings.
Confirm the provider connection
Reconnect from Settings > Connections if the account link has expired. Wait for discovery to finish.
Check household setup
An unconfirmed tariff, incomplete onboarding or Preview Mode can also explain why actions are not applied.